Job Description
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals

Qualification
Interested candidates should possess relevant qualifications.

Application Closing Date
28th February, 2017.

How to Apply
Interested and qualified candidates should send their applications and CV’s to: sshotelsandsuites105@gmail.com or reservations@sshotelsandsuites.com

Note
Candidates are advised not to call on phone.
Only qualified candidates Will be contacted after CV review.