Job Description
Answering questions about a company’s products or services. …
Processing orders and transactions. …
Resolving issues and troubleshooting technical problems. …
Delivering information about a company’s offerings. …
Providing proactive customer outreach
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers.

Requirements
Candidates should possess a High School Diploma with relevant work experience.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should forward their CV to: thepeople@gruvyvest.com using the Job position as the subject of the mail.