Job Brief
We are looking for a Client Relationship Manager (CRM) to set and monitor marketing strategies that will foster profitable long-term relationships with clients
In this role, you will coordinate with our sales and marketing directors to boost our company’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics.
You should also be able to identify new opportunities and proactively address customer concerns.
Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities
Monitoring relationships with existing customers through CRM systems
Ensuring the CRM system provides an effective sales funnel.
Developing and implementing marketing techniques that will drive new customers.
Set specific marketing strategies to retain customers
Plan and manage multi-channel marketing campaigns
Suggest new methods to address customers’ needs.
Track marketing metrics and trends, like conversion rates and web analytics
Assist with organizing promotional events to reach prospective customers
Review and select CRM software that meets our company’s needs.
Conduct market research to follow trends and competition.

Requirements and Skills
B.Sc in Marketing or relevant field with 6 – 10 years of work experience.
Proven work experience as a Client Relationship Manager, Senior Team Lead, Retail Manager, Assistant Manager, or similar role.
Solid background in customer acquisition strategies
Experience in providing customer service support
Must have managed a group of People in a managerial role.
Excellent knowledge of management methods and techniques
Technical expertise with CRM and analytical systems.
Knowledge of online marketing methods and best practices
An ability to manage marketing projects end-to-end.
Strong communication skills along with a customer-oriented attitude.

Method of Application
Interested and qualified candidates should send their CV to: career@jmglimited.com using the Job position as the subject of the email.
Note: Only shortlisted candidates will be contacted.