Job Responsibilities
Manage large amounts of incoming phone calls
Answer client inquiry & generate sales leads
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file document
Take the extra mile to engage customers.

Requirements
B.Sc / HND in Social Sciences or related courses
Minimum of 2 years of work experience in similar position
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities.
Proven customer support experience or experience as a Client Service Representative
Excellent communication and presentation skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively.
Salary Range
N50,000 – N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: hr@advantagehealthafrica.com using the Job Position as the subject of the email.