Customer Service Officer – Baobab Micro Finance Bank – Aba – Abia

Responsibilities
Contribute to the proper functioning and administration of operational activities in the Branch.
Contribute to the profitability of the branch.
Portray a good image of the institution whilst attending to clients in a timely and professional manner.
Input credit applications, updates, documentation, input data on T24 on time, prepare and print different loan documents, input the CSR forms, prepare and print the different daily reports and documents used by the operational teams, Ensure all accounts are funded as directed by the Credit committee.
Input data from credit files, print the various legal documents, manage the till box, disburse loans, file legal documents, give advice to clients on adaptable products.
Keep till box in accordance with the procedures in place, ensure discrete archiving process of legal documents of the branch, regularly carry out inventories of assets and stock of the branch, identify needs of repair/replacement and communicate them to the person in charge within the shortest possible time, Manage the database of photos (client, signature, guarantors) make client ID cards.
All other tasks requested by the direct supervisor or overall line managers.
Training / Experience
Candidates should possess a Bachelor’s Degree with a minimum of 2 years of work experience.
Experience in business in the computer input required
Experience in Logistics and management of till box.

General Profile:
Excellent knowledge of officer software (word, Excel)
Ability to work under pressure
Disciplined and dynamic
Ability to work in a team
Good knowledge stock management, mailing and archiving
Good sense of initiative, communication
Friendly and polite, confidentiality.

Required Skills:
Fluent in English written and verbal
Customer friendly and focused on customer care
Attention to details, accuracy
Self-management and time-management
Team player
Computer Literacy
Must be Customer centric
Applicants must reside within the location he/she is applying for.

Method of Application
Interested and qualified candidates should send their CV to: fmaidugu@baobabgroup.com and copy: hrnigeria@baobabgroup.com using the Job position and Location as the subject of the mail. E.g (Customer Service Officer Aba Road, Port Harcourt).

Related Job Ads: