Responsibilities
Maintaining a happy, empathic, and professional attitude toward clients at all times.
Taking charge of a group of junior customer care reps.
Attend training and seminars.
Responding to client inquiries as soon as possible.
Using numerous avenues to communicate with customers.
Recognizing and addressing client complaints, open transactions through an effective resolution process using slack.
Thorough knowledge of company products so you can provide information to new and prospective clients
Process orders, paperwork, applications, and requests.
Recording customer interactions, transactions, comments, and complaints.
Communicating and coordinating with coworkers.
Providing comments on the customer service procedure’ efficiency.
Ensure that customers are satisfied and that excellent customer service is provided.
Collect customer feedback and share it with the appropriate parties.

Requirements
HND / B.Sc in relevant field
Minimum of 2 years of sales and business development experience, especially in the banking or fintech Sector.
Problem-Solving skills with excellent written and oral communication skills.
Strong attention to detail, result-oriented and creative skills.
Good analytical skills with customer service, telemarketing, and customer experience.
Ability to start up projects from scratch.
Ability to work alone in solving problems.
Enjoy working in a fast-track career path.
English and other Nigerian languages fluency.
Meeting up with Deadlines.
Willingness to work weekends, holidays, and shifts outside of regular business hours.

Method of Application
Interested and qualified candidates should send their CV to: jadesola@ascentech.com.ng using the Job position as the subject of the mail.