Job Description
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Ensure customer satisfaction and provide professional customer support.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries
Analyze digital data to draw key recommendations around website optimization
Conduct social media audits to ensure best practices are being used
Maintain digital dashboard of several different accounts
Coordinate with sales team to create marketing campaigns
Prepare emails to send out to customers
Monitor key online marketing metrics to track success
Create and maintain online listings across the company’s platforms
Ensure that the brand message is consistent

Requirements
Minimum of Bachelor’s Degree, HND, Master Degree, NCE qualification.

How to Apply
Interested and qualified candidates should send their application letter and CV to: info@afiaanyi.com using “Front Desk Officer/ Digital Marketer” as the Job Title.