Job Duties / Responsibilities / Accountabilities
Our client is looking for an operation officer who has experience in the cleaning services Industry to:
Supervise Cleaning Staff:
Manage and oversee the work schedules of cleaning staff.
Train and onboard new cleaning staff members.
Provide guidance and direction to the cleaning team to ensure efficient operations.
Conduct regular performance evaluations and provide constructive feedback to employees.
Foster a positive and collaborative work environment among the cleaning team.
Client Relationship Management:
Develop and maintain strong relationships with clients.
Conduct regular site visits to ensure service quality and client satisfaction.
Address any client concerns or complaints promptly and effectively.
Collaborate with clients to understand their specific cleaning needs and tailor services accordingly.
Identify opportunities for service expansion and upselling to existing clients.
Operational Efficiency:
Optimize cleaning schedules and routes to maximize efficiency and productivity.
Monitor and control inventory levels of cleaning supplies and equipment.
Coordinate with suppliers to ensure timely delivery of cleaning materials.
Implement and maintain quality control measures to uphold service standards.
Identify and implement process improvements to enhance operational efficiency.
Health and Safety Compliance:
Ensure compliance with health and safety regulations and company policies.
Conduct regular safety inspections and train employees on safe work practices.
Manage the proper handling and disposal of cleaning chemicals and hazardous waste.
Investigate and report any incidents or accidents, implementing corrective actions as needed.
Reporting and Documentation:
Maintain accurate records of cleaning activities, staff attendance, and client communications.
Prepare regular reports on operational performance, including productivity and quality metrics.
Analyze data and identify trends to make data-driven decisions for process improvements.
Assist in budget preparation and monitor expenses related to cleaning operations.

Requirements
Candidates should possess an HND, OND or B.Sc qualification with 2 – 3 years of work experience.
Key Component:
Strong leadership and supervisory skills with the ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills for effective client and employee interaction.
Proficiency in using computer software and systems for scheduling, reporting, and communication.
Be able to diagnose problems quickly and have foresight into potential issues
Knowledge of cleaning techniques, equipment, and industry best practices.
Familiarity with health and safety regulations and compliance requirements.
Strong organizational and time management skills to handle multiple priorities.
Acute understanding of resource allocation
Must know how to drive
Adept problem solver and decision maker
Detail-oriented
Diligent and proactive.
Respectful of deadlines.
Salary
N150,000 – N200,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: careers@elvaridah.com using “Operations Officer” as the subject of the email.