Job Brief
Our client requires the service of highly skilled IT Service Desk Engineers at mid (6) and senior (6) levels. The primary objective of the role is to provide the first-time resolution.

Responsibilities
Responsible for managing Service Desk communications with end-to-end support.
Responsible for Incident Handling, Service Requests and Escalation Management.
Responsible for mentoring junior service desk engineers
Responsible for incident, requests, escalation management
Managing Incidents, Requests, Problem & IMAC
Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration.
Professional and proactive approach in resolving End User issues

Requirements
Bachelor’s Degree in Computer Science or any related discipline.
4 – 6 years experience in a helpdesk or technical support environment.
Strong analytical and problem-solving skills.
ITIL certification is an advantage.

Method of Application
Interested and qualified candidates should send their CV to: contact@gvapartners.com , chimdiutoa@gvapartners.com and elizabetha@gvapartners.com using the Job position as the subject of the mail.