Role Target
This role is responsible for providing highest quality of business performance management using the knowledge of products, services, systems & procedures to make informed decisions and maintain profitable customer relationships
Role Expectation
The successful candidate’s specific functions include:
Define and develop business plans for the Business Unit
Facilitate the development of existing & new businesses and ensure these are aligned to overall Group plans (includes implementation, risk mitigation and contingency plans)
Ensure all projects/proposals are well defined in terms of detailed deliverables and time frames
Manage and monitor the implementation of all initiatives against the overall Group objective(s)
Supervisory/Leadership/Managerial Complexity
Provide clear direction and mentoring to subordinates
Promote and encourage teamwork among subordinates
Proactively manage and resolve conflicts
Creativity, Independent Thought and Judgment
Resource allocation
Deployment of subordinates
Requirements
Qualification:
A first Degree in any discipline preferably in the Social Sciences, an MBA will be an added advantage
Experience:
6 years work experience, of which 3 – 4 years should have been in a service environment, 2 years of in a supervisory/ managerial role and an experience in managing complex processes and procedures.
Person Skills
Attention to Detail
Business Performance Management
Business Process Design and Reengineering
Complaint Management
Conflict Management
Customer Focus
Customer Satisfaction Measurement
Feedback and Coaching
Fraud Detection and Control
General Accounting
Information Management
Performance Appraisal
Problem Solving
Product & Service Advice and Support
Public Relations Management
Reporting
Resource Management
Quality Assurance
Service Level Agreement Management
Training Needs Identification
Application Closing Date
24th June, 2016.
How to Apply
Interested and qualified candidates should send their Application and CV’s to: hr@teclab-ng.com