Responsibilities
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Call Center Supervisor Requirements:
Call center, customer service, 3 years supervisory experience
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Education, Experience, and Licensing

Requirements:
University/college degree is an asset.
2 – 3 Years experience as a Supervisor
Previous customer service experience/call centre agents are preferred especially in particular industry.

Qualifications / Skills:
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

To Apply
Interested and qualified candidates should send their Applications and Resume to: Fmaidgu@baobab.bz cc hrnigeria@baobab.bz
Application Deadline: 25th January, 2020.