Responsibilities
Open and maintain customer accounts by recording all relevant client information and interactions
Manage calls, emails and social media interactions from clients and potential clients
Identify and assess customers’ needs, then resolve problems when required
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Provide accurate, valid and complete information to clients by using the right methods/tools
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Assist with placement of orders, refunds, or exchanges
Setting up, optimizing and managing company pages within each social media platform
Resolve customer complaints via phone, email, mail or social media.

Requirements
Proven customer support experience
Strong phone contact handling skills and active listening
Strong business writing skills
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Minimum of a Diploma certificate required.

To Apply
Interested and qualified candidate should send their Applications to: vacancies@proceptnigeria.com with the “Job Title and Name” as subject of the email.
Application Deadline: 11th December, 2019