Job Summary
Pacific Access has been granted an exclusive Franchisee License by a Utility firm to run a customer walk in and DMR service center.
Minimum Qualification: HND
Experience Level: Mid level
Experience Length: 1 year
Job Description
Pacific Access has been granted an exclusive Franchisee License by a Utility firm to run a customer service and collections center. This Center will be an exclusive Service Center where customers can access and experience premium customer services.
Job Summary:
We require the services of experienced customer service and energy sales representatives to manage the outfit.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will directly interface with customers to receive, log, escalate and monitor customers’ technical and commercial issues and complaints
You will process customer payments and collections through the POS channels that will be provided
You will network with the Control Center and departments involved in customer complaints, processing and support.
You MUST be 100% Customer-Centric. There will be Zero Tolerance for bad attitude and any customer complains.
You will open new customer accounts by recording account information, maintain customer records by updating account information, resolve service problems by clarifying the customer’s complaint; escalating to the control center; expediting correction and following up to ensure resolution.
You will Prepare service reports by collecting and analyzing customer information, contribute to team effort by accomplishing related results and targets as needed.
You will play a part in managing the day to day office administration, basic book keeping and other sundry tasks.
You will build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate, valid and complete information by using the right methods/tools.
Job Requirement
Having a HND or first degree in Business, Management Studies or Marketing preferred.
2 Years Retail and Customer Service experience
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone and person to person contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Required Skills
Being flexible
Using initiative
Communication and listening
Information technology
People management
Organisation
Customer service
Being confident and focused
Being professional and courteous
Being open minded
Resolving problems quickly
Being thorough and analytical
SERVICE CENTER LOCATION: IKORODU (Interested Applicants MUST reside within Ikorodu, Igbogbo, Ibeshe, Ipakodo, Owutu, Ijede, Odongunyan axis)
Click here to Apply Online