Job Description
In charge of creating scripts to provide support to clients through phone calls, emails and online chat;
Drive initiative to improve day to day customer service processes;
Constant evaluation and analysis of systems i.e. chat service to ensure it is maximized;
Utilize customer service and web technologies to increase customer satisfaction;
Maintain accurate records and documents on all customer service activities and discussions;
Stay informed on the latest industry techniques and methods;
Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
Assess service statistics and prepare detailed reports
Provide help and advice to clients on the Company’s services;
Develop and implement customer service procedures, policies and standards for the Company

Requirements
A bachelor’s Degree in a relevant degree from a reputable tertiary institution
Minimum 4 years experience in similar role with at least 2 years in an ecommerce environment
Excellent oral and written communication skills
Excellent organisational and time management skills
Sound report writing and analytical skills
Proficient in the use of Microsoft Office suite
Detail oriented with the ability to multitask

Method of Application
Interested and qualified candidates should send their CV to: i.akintayo@dynamicplusservices.com and hr@dynamicplusservices.com using the “Job Title” as the subject of the email.

Note:
Please, only shortlisted candidates will be contacted.