Job Description
Managing incoming calls and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction

Requirements
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

Skills & Qualification:
Minimum requirement OND
Must portray good communication skills.

Responsibilities
Manage large amounts of incoming calls
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

To Apply
Interested and qualified candidates should send their CV to: info.ofattestimonyglobal@gmail.com Using the “Job Title” as the subject of the mail.
Application Deadline: 30th December, 2019