Job Description
Monitor the operation and general activities of customers and drivers
Monitor drivers relationship with customers
Identifying trends and rending optimum service to customers
Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and policies of the organization required to optimize services
Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
Establish and maintain professional friendly relationship with drivers
Collaborate with relevant departments e.g marketing in deploying promos and other activities
Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
Provide weekly report for all activities and department.
Eligibility

Qualification: Bachelor’s Degree
Candidates must have IT Knowledge
Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage
Applicant must possess good computer and telecommunication skills
Applicant must be innovative and creative
Applicant must have the ability to work to achieve set targets and goals
Applicants must have the ability to work in a competitive environment.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.