Job Description

Maintain overall quality and service standards.
Follow up on management team shift control issues
Develop Operations Excellence Audit action plan.
Ensure that Health & Safety and Food safety working practices are adhered to at all times
Financial planning
Develop budget plans and tactics to achieve target.
Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.
Respond to written customer complaints on a weekly basis.
Conduct management meetings.
Communicate and implement national and local promotions.
Manage the implementation of local sales building programmes
Ensure outstanding customers’ service is delivered everytime.

Qualifications
Should possess B.Sc / HND in any related field
Minimum of 2nd class lower division (B.Sc.) or Lower credit (HND)
Strong leadership, motivational and management skills.
Additional Information

Functional Competencies / Requirements:
Inventory Management
Strong proficiency in MS i.e. use of Excel, Power Point and Word etc
Timeliness in updating stock records and other documentation in store
Timeliness in accuracy of GP entry.
Responsiveness of internal and external clients request.
Desired Personal Attributes:
Integrity
Pro-active self-starter
Assertive and tenacious
Ability to work with little or no supervision
Highly organized and able to adapt quickly to changing priorities

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