Job Summary
The Quality Control Manager is responsible for conducting and, reviewing QC rejected reports, and contacting QC reviewers regarding report issues and areas that require improvement.
Responsibilities for management of Quality Control Staff, monitoring disputes, order follow-up and monitoring customer trends. Additionally provide training to new hire QC independents, client special requests, modify QC checklists, and client forms.
Essential Job Responsibilities
Hire and Train new QC Reviewers
Determine skill levels for each QC Reviewer
Perform Quality Control reviews on each independent QC’er
Follow up on Audit Disputes and poor quality reports and handle issues related to disputes/client questions
Determine if it’s a customer specific issue or a fault with training reps or QC and maintain metrics and reports related to same
If the fault is on QC or additional information is needed, develop new procedures and processes for handling the matter in question
Provide feedback via email to alert Regional Managers, and QC of the issue
Document the system with notes about the issue and advisement of special attention issues
Communicate with Regional Managers on Auditors with quality issues
Complete Specialized Reports
Special Projects
Answer emails or questions from field reps about reports rejected, processes, etc
Any special projects or duties as deemed by upper management
Monitoring daily QC list for time line completion and issues
Monitoring monthly budget goals to ensure the goal is reached
Assist clients directly with QC issues or modifications to report templates and QC issues
Supervision Received:
This position is supervised by the Premium Audit Director
Supervision Exercised:
The Quality Control Manager supervises the independent contractors of the QC department
Knowledge:
Knowledge of insurance industry including commercial carriers, various regulatory agency requirements
Education & Experience
B.Sc / BA or equivalent
3 to 5 years work experience
Skills/Abilities:
Proficiency in Microsoft Office products (Excel, Access, Power Point, Word) & Adobe
Excellent communication skills both verbal and written
Highly organized and able to multi-task
Complex problem solving
Salary
150,000 – 180,000 per month
Application Closing Date
9th October, 2017.
How to Apply
Interested and qualified candidates should send their applications and CV’s to: support@jcvaxe.com using the post applied for as the subject of the email